SHIPPING & RETURNS
We ship worldwide.
Shipping is FREE for all orders.
CUSTOMERS OUTSIDE OF EU
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped any customs or duty charges are always the responsibility of the recipient. Additional charges for customs clearance must be borne by you; you should contact your local customs office for further information.
Please note that international shipments are subject to opening and inspection by customs authorities. We also provide shipment and product information to our shipping carrier also in order to facilitate customs clearance and comply with local laws; we will provide any documentation necessary but do not pay any extra duties or charges on behalf of the receipt. Customer is sole responsible to resolve the customs issues with their local office.
Any local taxes and duties are responsibility of BUYER.
All orders received until 14.00, except for Sundays, Saturdays and Holidays will be shipped out the same day if product is on stock. We use Slovenian Post for shipping. Delivery time may vary from 2 to 4 weeks (may take 6 to 10 weeks due to customs delays).
SOLD OUT ITEMS
In some very few cases it could happen that the ordered item is not on stock even if showed on stock during ordering process. We ask for your understanding and patience ! We will immediately inform you about this and will try to find the best solution !
If you think that the parcel was damaged during delivery, you have to check the received goods immediately after getting the package ( if possible while delivery person is still present. All later reclamations are usually not taken in consideration by currier service. Write down all anomalies regarding the delivery of package or the package itself. The delivery person have to sign your reclamations.
Be specially careful with parcels labeled as GLASS, DO NOT BRAKE and similar. All “coin” or “glass” noises from the box could mean that the inside of the parcel is in some way damaged.
Best way of documenting the broken parcel is to take pictures while opening the parcel.
In compliancy with the law of Consumer Protection Act in Slovenia, you can return the ordered goods without any reason, except for confirmed custom products and confirmed repairs. If you want to return the goods you ordered, please notify us within 15 days ( send an email to: firstname.lastname@example.org ), after doing so, you have 30 days to return the goods.
Returned goods must not be damaged in any way and must be returned in same quantity as ordered and in original package. The return delivery fees are on behalf of the customer.
For the returned goods you can get you money back. We will refund your money in 15 days after getting the goods back on customers personal bank account or on company account if a client would be a company.