FREQUENTLY ASKED QUESTIONS & ANSWERS
I just ordered Berk saddle. When can I expect package delivery?
Please allow 1-5 business days for your product to be shipped.
Which countries do you ship Berk saddles to?
We ship worldwide.
I would like to have a Berk saddle but I don’t know which model will fit me the most? Can I test your saddle before final purchase?
Please have a look at our saddle configurator and read the saddle descriptions.
We do offer also TEST saddles inside EU, in that case please apply for testing saddles.
For a test saddle you have to make a 200 EUR deposit. When we get the test saddle back we return you 150 EUR. We do charge 50 EUR for the two week saddle rent which includes shipping costs in both ways (DPD return label included with the test saddle).
If you decide to buy a new saddle, then the entire deposit of 200 EUR (for the test saddle) will be considered as a part of the purchase price for a new saddle.
I would like to have a special color for my new Berk saddle and I can’t ﬁnd the right one on your website.
Please contact us directly firstname.lastname@example.org and we’ll give our best to ﬁnd the right solution for your custom saddle.
How high is the stack of a Ploh and Lipa saddle and how long are the rails (for fore/aft adjustment)?
Ploh stack height 43 mm, Lipa stack 41 mm, clamping area 50 mm. Lupina and Dila have stack height 35mm and clamping area 65mm.
Are your saddles available for mtb or gravel?
It can be also used for mtb, but mention that it isn’t that durable in case of a crash.
Is there any warranty for this product?
Berk Composites guarantees its products from material or construction defects for twenty – four (24) months from the purchase date.
If you have a warranty case please contact us email@example.com and describe what is the problem, with attached photos and a copy of invoice.
I crashed with your saddle and it is damaged. Can I send it to you for repair?
Of course you can, the saddle can be shipped to the address on our website or just contact us firstname.lastname@example.org. Please mention that if you aren’t from EU there might be extra shipping and customs costs and before sending it to us please contact via email.
There is small movement in the saddle clamp, I tightened it with 5Nm, what can I do?
Please make sure you have the correct saddle clamp and in some cases you just need to follow the seatpost instructions. We recommend max. 5Nm, but some seatpost designs need up to 12Nm to tighten it securely (Ritchey 1-bolt, Specialized seatposts, Factor etc.,).
Do you do any kind of repair or leather recovering service? I love this saddle and don’t want to get rid of it if it can be repaired.
Yes of course, we can change the wron out cover. It costs 50 € + shipping. Please mention that if you aren’t from EU that there might be extra costs with customs and shipping, in that case please contact us before shipping to us.
Can I use more than 5 Nm to tighten the seat guide?
All our seats are ISO tested (ISO4210) and since some clamps may damage the seat, we recommend a maximum of 5 Nm. In some cases you can go up to 12Nm (if the clamp clamps the saddle rails from both sides at the same area)